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Oct 09, 2019
GSTN starts online refund process to bridge communication gap between taxpayers and tax officers

In a bid to make the refund process more easy and taxpayer friendly, Goods and Service Tax Network (GSTN) has unveiled an online refund process.

With the deployment of online refund functionality, taxpayers can now file refund application (in RFD 01 form) easily and tax officers can process the same online, GST Network said in a statement.

All communications between taxpayers and tax officers will also be online. The online refund process has become effective on the GST portal from 25 September 2019.

Earlier, single tax authority was responsible for refund processing for both Central and State GST but disbursement was done by accounting authorities of central and state tax departments separately, which causes delay on account of sharing of sanction order with counterparty accounting authority through that tax authority, it said.

The new system has done away with this and after processing is completed by the tax officer, the sanctioned amount will get credited to the bank account of the taxpayer through PFMS System, it added.

Commenting on this development, GST Network, CEO Prakash Kumar said the new refund process will create a seamless experience for both taxpayers and tax officers.

He said "This will boost the disbursement speed of refunds and further improve the GST compliance. Taxpayers can view the various stages of processing of their refund application on the GST Portal and can give replies to notice, if any, online on the GST Portal now".

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